For the past 16 hours or so, my FTP upload has been stuck in DOWNLOADING status. Similar previous downloads took 1 or 2 minutes to complete.
FTP upload stuck in DOWNLOADING status
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This relates to the issue of acquiring large text files that Jesse has discussed with you.
We plan to have our chunking solution online as soon as possible - in the meantime, i'd recommend using our Historic Data Import method with smaller files (<20MB) as a temporary work around.
@Jarrah Earlier, I successfully uploaded about ten 20-25 MB files in a row via FTP. Each upload took only 1-2 minutes from beginning of upload to completion of processing, so the system seemed to be handling those files with no problem. Then, the system seemed to freeze (stuck on DOWNLOADING status). I just tried to upload a 100 KB file via FTP and it is still frozen. I'm not sure if this information is useful to you, but I wanted to let you know what I observed.
UPDATE: The attempted FTP upload never "unstuck," so I switched back to DropBox and was able to upload all remaining data in ~20-25 MB chunks via DropBox.